CAREERZRemote Talent Book a discovery call

How it works

From first call to a working hire in about four weeks.

Five stages, each with a clear output you can see. Nothing goes to you until it has been scored, and nobody starts until you sign off.

Book a discovery call See pricing

If a hire doesn't work out in the first 90 days, we replace them at no extra cost.

  • Shortlist of 2-3 by day 14
  • Trained on your SOPs before go-live
  • Go-live only after your sign-off

The five stages

  1. 01Day 0 · 30 min

    Discovery call

    We map the role with you: what the person will own, which tools they'll live in, the hours they need to cover and what a great first 90 days looks like.

    • A written role scorecard for you to approve
    • Hours and time-zone cover agreed in writing
    • An hourly USD rate quoted before we source anyone
    Discovery call · 30 min Live
    1. What the role owns5 min
    2. Tools, SOPs and handoffs8 min
    3. Hours and time-zone cover5 min
    4. What a great first 90 days looks like7 min
    5. USD rate and shortlist date5 min
    Hours overlap100% of your day covered
    Your team · CT8:00-17:00
    Your Careerz hire8:00-17:00 CT
    Typical offshore shift8:00-17:00 SAST

  2. 02Days 1-7

    Sourcing

    We search our pre-vetted talent pool first, then run a targeted search for your role. Every applicant is screened against your scorecard, not a generic job ad.

    • Pool of candidates who have already passed baseline vetting
    • Referrals from hires we've already placed
    • Typically around 100 applicants per role
    Sourcing · pipeline Days 1-7
    • Pre-vetted talent pool
    • Referrals from placed hires
    • Targeted role search
    • Specialist job boards
    1. 100Applied
    2. 40Screened to scorecard
    3. 8Passed vetting
    4. 3Shortlisted

    8% vetting pass rate Every applicant is screened against your role scorecard, not a generic job ad.

  3. 03Days 4-12

    Vetting

    Every candidate is scored on the same weighted rubric: written and spoken English, a role-specific skills test, tool proficiency and judgment scenarios.

    • Home-office check: fibre, LTE backup and backup power
    • Two references, verified by phone
    • About 8% of applicants pass
    Vetting · scored rubric Candidate A-2187

    Megan S.

    Customer Support Specialist

    • Written English20%92
    • Spoken clarity & accent20%88
    • Role skills test25%86
    • Tool proficiency20%90
    • Judgment scenarios15%84
    88/ 100
    PASS · TOP 8%
    • Fibre + LTE backup
    • Backup power (UPS)
    • Quiet workspace
    • 2 references

  4. 04By day 14

    Shortlisting

    You get 2-3 candidates, each with a scored profile, a recorded intro, skills-test results and a confirmed start date. You interview. You choose.

    • Scores you can compare side by side
    • Recorded intros, so you hear them before you meet them
    • Interviews booked in your time zone
    Shortlist pack · 3 profiles By day 14
    Top match

    Emily R.

    Full-time SDR

    94/ 100 match

    Starts in 2 wks

    Jason M.

    Full-time SDR

    91/ 100 match

    Starts in 2 wks

    Sarah K.

    Full-time SDR

    88/ 100 match

    Starts in 3 wks

  5. 05Weeks 3-16

    Onboarding & ramp

    Your hire is trained on your SOPs and certified on your tools before go-live, then ramps against agreed 30/60/90-day targets. We own training and check in weekly.

    • Go-live only after your sign-off
    • Weekly check-ins with your account manager
    • 90-day replacement guarantee runs the whole way
    Onboarding · 30/60/90 ramp Weekly check-ins
    Output vs. agreed targetTarget
    1. Day 30Owns daily work solo, reviewed weekly
    2. Day 60Hits 80%+ of agreed targets
    3. Day 90Fully ramped. Guarantee window closes

Training program

Trained twice: on the modern stack, then on your playbook.

Every Careerz hire goes through two layers of training. The first happens before you meet them. The second is built around how your business runs.

Layer 01

The baseline every candidate brings to the interview

Before anyone reaches your shortlist, they've passed hands-on certification in the tools US teams run on. You're not paying for someone to learn HubSpot on your time.

AI fluency · daily practice 4 of 4 certified
ChatGPT
Claude
Grok
Gemini
Your hire Fluent in all four

Your hire uses each assistant for practical, daily work: drafting, research, summarizing calls and cleaning data. They're tested on when not to use it, too.

  • 01

    AI assistants & LLMs

    Drafting, research, call summaries and data clean-up, with clear rules on what never goes into a prompt.

    ChatGPT Claude Gemini Grok Microsoft Copilot Perplexity
  • 02

    Task & project management

    Working from boards, updating status without being chased, writing handoffs your team can act on.

    Asana Trello monday.com ClickUp Notion Slack
  • 03

    CRMs & pipelines

    Logging every touch, moving deals through stages, keeping records clean enough to forecast from.

    HubSpot SalesforcePipedriveZoho CRMHighLevel
  • 04

    Dialers & sales engagement

    Power-dialing, multi-step sequences, call dispositions and talk-track discipline.

    AircallJustCallRingCentralOutreachSalesloftApollo.io
  • 05

    Support desks

    Macros, tagging, SLAs, escalation paths and a tone that protects your CSAT.

    Zendesk IntercomFreshdeskHelp ScoutGorgias
  • 06

    Data, scheduling & automation

    Sheets and Excel fluency, booking flows, and keeping the automations you already run working.

    Google Workspace Google Sheets Microsoft Excel Airtable Calendly ZapierMake
Layer 02

Your workflows, documented and certified before go-live

We turn how your team works into a training track for your hire. They're certified on each piece, and they don't start until you sign off.

  • Your SOPs and process docs
  • Cadence and call scripts
  • Your CRM setup: stages, fields, rules
  • Internal tools and dashboards
  • Legacy systems only one person understands
Go-live certification Hire: Emily R.
  • Your SOPsCertified
    14 procedures
  • Cadence & call scriptsCertified
    6 scripts · 3 objection maps
  • Your CRM setupCertified
    Stages, fields, routing rules
  • Internal tools & dashboardsCertified
    3 tools
  • Legacy order systemCertified
    Shadowed with your ops lead

Client sign-off

Required before the start date. Your call, always.

Training intake Week 1
  • SOPs & process docsAny format, messy is fine
  • 3-5 recorded calls or ticketsSo we train on real examples
  • Tool accessA seat or sandbox, scoped by you
  • 2-3 hours of your timeIn week one, across 2 sessions

We handle the rest: structuring, training, testing and certification.

Talent pool standards 8% get in

Every candidate must pass

  • Written English test, B2+ level
  • Live video interview, our team
  • Role skills test, 80%+ to pass
  • Fibre internet with LTE backup
  • Backup power for load-shedding
  • Two verified references

Automatic disqualifiers

  • Unreliable internet or no backup power
  • No quiet, dedicated workspace
  • Missed check-ins during vetting
  • Poor written English
  • Overclaimed experience. We test the CV
Applicants admitted to the pool8%
Training timeline · 5 stages Go-live after stage 3
  1. 01 Days 1-2 Workflow mapping Your docs and recordings become a step-by-step training track.
  2. 02 Days 3-4 Shadowing Your hire watches live work and recorded calls with your team lead.
  3. 03 Days 5-7 Tool certification Hands-on tests in your CRM, desk and dialer. Pass, or repeat.
  4. 04 Weeks 2-4 Supervised live work Real work, QA-reviewed daily by our trainer before it compounds.
  5. 05 Monthly Ongoing QA Scorecard reviews, plus retraining whenever your process changes.
Assurance Your controls
  • 100%
    OwnershipYou own your systems and SOPs

    Access is granted per seat and revoked same-day on request. Nothing leaves your stack.

  • 12/12
    CertificationCandidates are certified, not just trained

    Every tool and workflow has a pass mark, and you see the results.

  • $0
    ManagementWe run training end to end

    Including retraining when your process changes, at no extra cost.

Book a discovery call

Start with a 30-minute call.

Talk through the role with a placement lead. Choose a time in the calendar below, shown in your own time zone. If no times show, email info@careerz.online and we'll set up the call.

What the call covers 30 min · video
  1. 0:00Your team and the gap you need filled
  2. 0:05Role scope, tools and SOPs
  3. 0:15Hours, time zone and overlap
  4. 0:22Your USD rate and hiring timeline
  5. 0:27Next steps, only if it fits

You leave with

  • A written role scorecard
  • Your confirmed hourly USD rate
  • A date for your shortlist

No pitch deck. No obligation. If we're not the right fit, we'll tell you on the call.