Customer support
Remote customer support, in your hours and your tone.
Full-time support specialists from South Africa who own your queue: tickets, live chat and phone answered to your SLAs, with clean escalations to your team. Trained on your help desk and macros before go-live.
If a hire doesn't work out in the first 90 days, we replace them at no extra cost.
- Full-time, not freelancers
- Works your US time zone
- Trained on your SOPs before go-live
Megan S.
Customer Support Specialist
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Written English20%92
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Spoken clarity & accent20%88
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Role skills test25%86
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Tool proficiency20%90
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Judgment scenarios15%84
- Fibre + LTE backup
- Backup power (UPS)
- Quiet workspace
- 2 references
The role
They own the queue.
One job, full-time: keeping your customers answered, quickly and in your voice.
- Tickets, live chat and phone answered to your SLAs
- Replies in your tone, using your macros and help content
- Tagging and clean escalations to the right person on your team
- Full-shift coverage in your US time zone, ET to PT
- Customer records kept up to date in your help desk and CRM
Pricing
One hourly rate. No surprises.
Your rate covers recruitment, vetting, training, account management and the 90-day replacement guarantee.
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$9-$12
per hour, in USD
The exact rate for your role is confirmed on the discovery call and agreed in writing before you hire.
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$300
one-time setup fee per hire
The only other charge. No markups that appear later.
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$1,560-$2,080
a month for a full-time hire
40 hours a week, invoiced monthly in USD.
How hiring works
From first call to a working hire in about four weeks.
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01
Day 0
Discovery call
In 30 minutes we map the role, the hours and the tools, and confirm your hourly USD rate.
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02
Days 1-7
Sourcing
Around 100 applicants per role, each screened against your role scorecard.
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03
Days 4-12
Vetting
A scored rubric, a home-office check and two references verified by phone.
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04
By day 14
Shortlist
2-3 scored candidates with recorded intros. You interview and you choose.
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05
Weeks 3-4
Training & go-live
Trained on your SOPs in 5-7 working days. Go-live only after your sign-off.
What does an outsourced support specialist handle?
They own your support queue: tickets, live chat and phone, answered to your SLAs and in your tone, with clean escalations to your team. They work full-time in your US time zone, inside your help desk.
How much does a remote support specialist cost?
Careerz rates run from $9 to $12 an hour in USD, depending on the role and seniority, so a full-time hire (40 hours a week) costs roughly $1,560 to $2,080 a month. The only other charge is a one-time $300 setup fee per hire. Your exact rate is confirmed on the discovery call and agreed in writing before you hire.
Which help desks do they know?
Support candidates are certified on common help desks (Zendesk, Intercom, Freshdesk, Help Scout, Gorgias) before the interview: macros, tagging, SLAs and escalation paths. Then we train them on your own setup and tone.
Will they really work our US hours?
Yes. Your hire works a full-time schedule in your US time zone, not South African hours. South Africa is 6-10 hours ahead of the mainland US depending on daylight saving, so a 9-to-5 Eastern day runs roughly 3pm-11pm in South Africa. Every candidate commits to your exact shift during vetting.
How do you handle data and security?
Your hire works inside your systems, with access you grant per seat and can revoke the same day. They follow your security policies, including MFA, password managers and device rules. Careerz never needs admin access to your tools.
Other roles
Hiring for something else?
Book a discovery call
Start with a 30-minute call.
Talk through the role with a placement lead. Choose a time in the calendar below, shown in your own time zone. If no times show, email info@careerz.online and we'll set up the call.
- 0:00Your team and the gap you need filled
- 0:05Role scope, tools and SOPs
- 0:15Hours, time zone and overlap
- 0:22Your USD rate and hiring timeline
- 0:27Next steps, only if it fits
You leave with
- A written role scorecard
- Your confirmed hourly USD rate
- A date for your shortlist
No pitch deck. No obligation. If we're not the right fit, we'll tell you on the call.