Straight answers before you hire.

Every role is billed at one hourly rate in USD, from $9 to $12 an hour depending on the role and seniority. The exact rate is confirmed on your discovery call and agreed in writing before you hire. A full-time hire (40 hours a week) costs roughly $1,560 to $2,080 a month. That covers recruitment, vetting, training, account management and the 90-day guarantee. The only other charge is a one-time $300 setup fee per hire.

Yes. Your hire works a full-time schedule in your US time zone, not South African hours. South Africa is 6-10 hours ahead of the mainland US depending on daylight saving, so a 9-to-5 Eastern day runs roughly 3pm-11pm in South Africa. Every candidate commits to your exact shift during vetting, and we check it before they reach your shortlist.

You'll have a shortlist of 2-3 vetted candidates about 14 days after your discovery call. Once you choose, training on your SOPs takes 5-7 working days, so most hires go live 3-4 weeks after the first call.

Every candidate is scored on the same weighted rubric: written English, spoken clarity, a role-specific skills test, tool proficiency and judgment scenarios. We also check their home office (fibre internet, LTE backup, backup power, a quiet workspace) and verify two references by phone. About 8% of applicants pass.

Two layers. First, a certified baseline across AI assistants (ChatGPT, Claude, Gemini, Grok), project tools, CRMs, dialers, support desks and spreadsheets. Second, your own stack: your SOPs, scripts, CRM setup and internal tools, certified before go-live with your sign-off.

Your hire is contracted through Careerz in South Africa, so you don't need a local entity, payroll or benefits administration. We handle their contract, pay and South African tax compliance, and you pay one monthly USD invoice. Every hire signs confidentiality and IP-assignment terms in your favor.

If a hire isn't the right fit in the first 90 days, for any reason, tell your account manager. We source, vet and train a replacement at no extra cost, and we usually have a new shortlist within 10 business days.

You're invoiced monthly in USD for your hire's hours, plus a one-time $300 setup fee per hire. Payment method and notice terms are agreed on your discovery call and set out in writing before anyone starts.

Your hire works inside your systems, with access you grant per seat and can revoke the same day. They follow your security policies, including MFA, password managers and device rules, and work from a vetted private workspace. Careerz never needs admin access to your tools.

Book a 30-minute discovery call in the calendar below. Times show in your own time zone. You'll leave the call with a role scorecard, your confirmed hourly rate and a shortlist date.